INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How far in advance should I book my rentals?
To ensure the availability of our curated collection, we recommend booking as soon as your event date and venue are confirmed. For large-scale weddings and corporate galas, most clients reserve their items 3 to 6 months in advance. However, we always do our best to accommodate last-minute requests based on our current inventory.
Does Laulain Luxe Rentals handle delivery and setup?
Absolutely. We provide professional delivery, setup, and teardown services across the entire Dallas Metroplex. Our team handles the heavy lifting and precise placement of equipment so that your space is "event-ready" the moment we leave. Delivery fees are calculated based on your location and the volume of the order.
Do I need to wash the equipment before returning it?
No need to worry about the cleanup. As part of our luxury service, we handle the deep cleaning and sanitization of all items. We only ask that you rinse or wipe away excess food from chafing dishes and serving ware and place them back in their provided transport crates to prevent damage during transit.
What is your policy on damaged or missing items?
We understand that accidents can happen in the energy of a great celebration. We offer an optional Damage Waiver at checkout that covers minor accidental nicks or scratches. For significantly damaged or missing items, a replacement fee will be assessed based on the current market value of the piece.
Can I make changes to my order after it's been placed?
We know event planning is fluid. You can make adjustments to your quantities up to 10 business days prior to your event, subject to availability. While we cannot guarantee additions at the last minute, we will always strive to find a solution to meet your growing guest list.
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